Privacy & Student Records Notice

• Contact and enrollment information
• Acknowledgments and electronic signatures
• Payment transaction information
• Course progress, assessment, and completion records
• Credential records
• Support, complaint, and accommodation records
• Limited technical information

Payment-card data is entered into and processed by Stripe or another authorized payment processor. MILD receives limited transaction details such as amount, date, transaction ID, payment status, and refund status, and does not intend to store full card numbers.

To enroll you, process payments, provide course access, track progress, issue and verify credentials, provide support and accommodations, resolve complaints, and meet legal obligations.

Records may be kept in Google Workspace and Google Drive and are restricted to authorized users based on business need.

MILD does not use AI to make final decisions about grades, credentials, refunds, accommodations, or complaints without human review.

MILD may use providers for hosting, payment processing, email, cloud storage, course delivery, video delivery, electronic signatures, analytics, credential administration, and communications.

MILD may confirm whether a credential was issued when presented with a valid credential ID, without disclosing unrelated personal information.

You may request access to or correction of your records by writing to terrence@mitchellsinstitute.org.

Records are retained for a reasonable period for business, legal, and verification purposes. Credential records are retained so completion can be confirmed.

MILD uses reasonable safeguards, including access restrictions. If a security incident affects your information, MILD will provide notice as required by applicable law.

MILD does not sell personal information to advertisers.

See the MILD Privacy Policy for full details.

MILD policies are subject to applicable law. Where the law gives you greater rights than these terms, those legally required rights control.

All Student Policies · Independent Enrollment · Privacy Policy