Independent Student Complaint Resolution Policy

Concerns about payment, assessment, accessibility, privacy, conduct, course access, or any other part of independent enrollment.

Many concerns can be resolved quickly by contacting MILD at terrence@mitchellsinstitute.org or 877-806-4824.

You may file a formal written complaint at any time, including without first using the informal option. Email terrence@mitchellsinstitute.org describing the concern, relevant dates, and the outcome you are seeking.

MILD reviews complaints fairly and may request additional information. You will have an opportunity to share your perspective.

MILD will provide a written response explaining its decision.

If you disagree with the decision, you may request reconsideration in writing with any new information.

Complaints are handled confidentially and shared only as needed to review and resolve them.

MILD does not retaliate against students who raise concerns in good faith.

This process does not limit your right to contact any government agency or pursue remedies available under applicable law.

Complaint records are retained appropriately and restricted to authorized users.

MILD policies are subject to applicable law. Where the law gives you greater rights than these terms, those legally required rights control.

All Student Policies · Independent Enrollment · Privacy Policy